EE is set to expand its UK call center operations in a move to improve customer service satisfaction to those of Three and O2.

Parent Company BT has said that EE is to add 800 customer service roles across its contact centres in North Tyneside, Merthyr Tydfil, Darlington, Greenock, Plymouth and Doxford. To fund this, the company is to create one hundred apprenticeship roles which will give those enrolled a ‘Level 2 qualification in Contact Centre Operations’ and a ‘full apprentice wage’.

The move comes as EE closed is customer contact operations international and brought them back to the UK.